Complaints and feedback form

Email security

For most people, the security risks of using the internet and email are minimal. It is very unlikely that your email will be stopped or seen by someone else before it reaches us. However, please think carefully about the extra details that you give us. Our service does not have the facility for you to send attachments such as letters or contracts.

If you are concerned about other people having access to your email account at home or at work, you may wish to set up your own personal web-based email account.

This form will be processed within the next three working days.

Please complete the details below:     Required field *
First Name*
Last Name*
Date of birth
Address Line 1*
Address Line 2
Borough Emails only accepted from SOUTHWARK residents
Email address *
Please tell us about the nature of your complaint and/or feedback giving as much information about your situation as possible: (maximum 200 words)*

Terms And Conditions

Citizens Advice is covered by the Data Protection Act. By submitting this email request for advice and information you consent to your information being stored in the Citizens Advice electronic Case recording system. The information is treated as private and confidential. Under no circumstances will it be passed, copied or leased to a third party except for the express purpose of quality-of-advice auditing. This activity will adhere to the same strict principles of client confidentiality. Electronic data transfer, such as email is deemed unsecure over Communication Carriers. It is the sole responsibility of the sender to ensure the security of email content. Citizens Advice will return information to the email address of the sender only. It is the sole responsibility of the sender to secure the privacy of this correspondence.
I have read and agree to the terms and conditions above