Get advice

Citizens Advice Southwark provides free, confidential and impartial advice to clients who live, work or study in the Borough of Southwark. You can access our services a number of ways:

Drop-in Service

The drop-in advice services at Peckham and Bermondsey operate on a first come first served basis. We will discuss your problem and decide with you the best course of action which may include a return appointment with an adviser. Our services are accessible and we have access to interpreters.


Face to face

Telephone Advice

We provide advice over the phone. Calls are charged at the same rate as 01 and 02 numbers. Please contact your provider for more details Please phone the Citizens Advice line on the number below during advertised service delivery times. Recorded information is available outside of the advertised times.03444 994 134

Evening Appointments

Tuesday evening appointments (5pm - 7pm) are available at Peckham Citizens Advice for people who are unable to visit the bureau during the day. To book an appointment, please telephone 03444 994 134 and leave a message, including your name and contact details. Alternatively complete an email enquiry form and request an evening appointment in the details section.



Email Advice

For clients who would prefer to email we are able to offer an email advice service. Please remember to complete all of the sections on the form to assist the advisor in giving you the best advice possible in relation to your enquiry. If your enquiry is urgent please attend the drop-in session or phone as this service is not meant for urgent enquiries. We aim to send you a reply within 5 working days after getting your request. If you have not heard from us by then, please contact us on 03444 994 134