Social Policy Campaigning

Social policy work is undertaken by every CAB in the country. As well as giving advice to individual clients, all CAB workers collect evidence of practices and policies which are causing problems. Our knowledge of clients' problems and circumstances enables us to try to influence change and get a fairer deal for everyone.

Citizens Advice collects evidence and statistics anonymously so that individual clients are not identified. We use this information to produce reports and to campaign locally and nationally for improvements in services and in the law by:

  • Highlighting issues to MPs, Assembly Members, Councillors and other policy makers.
  • Talking to our local Council about their services and attending forums and meetings.
  • Discussing problems with organisations and companies to persuade them to improve their services.
  • Campaigning on social issues, such as availability of NHS dentists, better transport and banking facilities.

Our social policy work has included reports on mental health and social exclusion, clients experience of debt, exploitation of migrant workers, access to justice and legal help. For more information about Citizens Advice social policy work and publications please go to the Citizens Advice Bureau UK website.

Am I Welcome?
We have recently published a research report looking at the experiences of refugees and recently arrived migrants in accessing statutory services, including healthcare, the Job Centre and benefits, housing, education, and ESOL classes. We worked with a number of local refugee and migrant community groups, including Southwark Refugee Community Forum and Southwark Day Centre for Asylum Seekers, conducting filmed interviews, focus groups and surveys of their experiences.
We are taking the findings from the report forward, to raise awareness with statutory agencies of the issues facing refugees and recently arrived migrants, and to demonstrate how they feel about the reception they have received when accessing these services.

Am I Welcome Report