Volunteer with us

Being a CAB volunteer can be hugely rewarding and enjoyable.    Around 22,000 volunteer with Citizens Advice nationally.     All sorts of people volunteer for many different reasons:

  • To make a difference to people’s lives and help your local community
  • To use your skills and experience, and to gain new skills and experience
  • To increase your confidence and improve your prospects
  • To meet new people and be part of an enthusiastic team
  • To do something interesting and challenging.

Please click on the role title for more information about the role and see below for information on How to Apply .
We are currently recruiting for the following volunteer roles:   

We recruit and train volunteers to join our Advice Team as Gateway Assessors.   This is a key frontline role working with people seeking information and advice from our service.   Gateway Assessors find out about the client’s problem and situation, what they need and how we can assist them.   This might be providing information such as a factsheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation.   

Time requirement:    A commitment of at least 2 days per week (9.30 am – 4.00 pm) for at least 1 year is required, and for the first 6 weeks one of the 2 days per week is Tuesdays for group training.

The Gateway Assessor programme takes approximately 6 months to complete, following which volunteers may go on to train to become volunteer Generalist Advisers. 

If you have recent experience as a CAB Adviser, we also have volunteer Adviser opportunities currently at our bureaux in Peckham and Bermondsey.     Please complete the volunteer application form (below) and return this to our Volunteer Recruitment Team at volunteerrecruitment@southwarkcabservice.org.uk


This role assists Southwark residents who are registered with Homesearch to access their application for local authority housing and ‘bid’ for a property online.   This service is provided on Thursdays 10.00 am - 1.00 pm at Bells Garden Community Centre in Peckham.     
Time requirement:    This role has a time requirement of 1 day per week on Thursdays for at least 6 months.
There is an initial training and induction day for new volunteers.


Citizens Advice Southwark provides generalist and specialist advice across a wide range of subjects including welfare benefits, debt, immigration, employment and housing.     Casework & Project Support Volunteers work with our Advice Teams to assist in the administration of client work and advice services.   

This role may include:
-  Handling correspondence and producing letters, arranging appointments, maintaining client files and inputting data
-  Closing and archiving client records
-  Recording outcomes and completing client satisfaction surveys
-  Following up contacts to gather appropriate information as required.
-  Assisting clients to complete and process form applications
-  Accompanying the adviser on home visits, assisting with referrals and attending events.
Time requirement:    the time requirement for this role is 1 or 2 days per week (10 am to 4pm) for at least 6 months.       
This volunteer role is involved in helping to publicise the work of Citizens Advice Southwark, our range of advice services, and the implementation of our marketing strategy.    

This role may involve a variety of tasks including
- Assisting with the production of newsletters and our use of social media.     
- Maintaining and developing publicity materials and circulating these as appropriate.
- Contributing to the maintenance and development of the content of our website and intranet.
- Producing press releases and communications with local media.
- Organising and attending internal and external events.

The time requirement for this role is 1 day per week for at least 6 months.

Every Citizens Advice Service is a registered charity and has its own Board of Trustees.      We welcome people of all ages, backgrounds and experience to our Trustee Board.    Because our Trustee Board tends to meet in the evenings, you can fit this around a full time job or study.    As a Trustee Board Member you would manage and plan the overall strategic direction for Citizens Advice Southwark, act as employer for paid staff, manage the Service’s finances, ensure the Service complies with the law and be responsible for premises, insurance and equipment.

Our Trustee Board meets quarterly plus the Annual General Meeting in November.     Board meetings are usually held in the evenings starting at 6.00 pm.    In addition, Trustee Board Members may participate in the work of the Service, for example by sitting on recruitment panels, attending team meetings and planning days, and representing the Service at local and national events.    

Please click on the role title (above) for more information about the Trustee Board Member role.       To apply for the Trustee Board Member role please download and complete the Trustee Board Member application form and diversity monitoring form and send to the Volunteer Recruitment Team by email to volunteerrecruitment@southwarkcabservice.org.uk or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London SE16 3UQ.  

Closing date for applications for the Trustee Board Member role is:  31 July 2017


How to Apply - please

Please ensure your application form clearly states the role or roles that you are interested in.     Please note our current volunteer opportunities are not available at weekends.
If you are interested in volunteering with other Citizens Advice Bureaux you will find information about bureaux that are currently recruiting volunteers on the national Citizens Advice website at www.citizensadvice.org.uk.
If you are interested in volunteer opportunities in the borough of Southwark, you will find information on the Community Southwark website at www.communitysouthwark.org.