Volunteer with us

Being a CAB volunteer can be hugely rewarding and enjoyable.  Around 22,000 people volunteer with Citizens Advice nationally.   All sorts of people volunteer for many different reasons:
♦   To make a difference to people’s lives and help your local community
♦   To use your skills and experience, and to gain new skills and experience
♦   To increase your confidence and improve your prospects
♦   To meet new people and be part of an enthusiastic team
♦   To do something interesting and challenging.

Please click on the role title for more information about the role and see below for information on How to Apply .    We are currently recruiting for the following volunteer roles:   

Advice Team Volunteer - Gateway Assessor

We recruit and train volunteers to join our Advice Team as Gateway Assessors.   This is a key frontline role working with people seeking information and advice from our service.   Gateway Assessors find out about the client’s problem and situation, what they need and how we can assist them.   This might be providing information such as a factsheet or leaflet, making an appointment with an Adviser, or making a referral to another organisation.   

Time requirement:    A commitment of at least 2 days per week (9.30 am – 4.00 pm) for at least 1 year is required, and for the first 6 weeks one of the 2 days per week is Tuesdays for group training.

The Gateway Assessor programme takes approximately 6 months to complete, following which volunteers may go on to train to become volunteer Generalist Advisers. 

If you have recent experience as a CAB Adviser, we also have volunteer Adviser opportunities currently at our bureaux in Peckham and Bermondsey.    Please complete the volunteer application form (below) and return this to our Volunteer Recruitment Team at volunteerrecruitment@southwarkcabservice.org.uk


Casework & Project Support Volunteer

Citizens Advice Southwark provides generalist and specialist advice across a wide range of subjects including welfare benefits, debt, immigration, employment and housing.     Casework & Project Support Volunteers work with our Advice Teams to assist in the administration of client work and advice services.   

This role may include:
-  Handling correspondence and producing letters, arranging appointments, maintaining client files and inputting data
-  Closing and archiving client records
-  Recording outcomes and completing client satisfaction surveys
Following up contacts to gather appropriate information as required.
Assisting clients to complete and process form applications
-  Accompanying the adviser on home visits, assisting with referrals and attending events.

Time requirement:    The time requirement for this role is 1 or 2 days per week (10 am to 4pm) for at least 6 months.       

Digital Support Volunteer

Many of the local and national services that our clients need have been, or are being, moved online.   This can disadvantage people who do not have the necessary knowledge, skills or technology to access and use online services.   Our new Digital Inclusion Project (which is planned to start this Autumn) will help people to access and use online services, and help them to develop the skills and confidence they need to use digital technology effectively and safely.

The role of the Digital Support Volunteer is to:
- Support clients to access and use digital services. This may include helping clients access Universal Credit work journals, complete online forms,
  search for jobs, use money management websites and find information.
- Enable clients to develop the skills and confidence they need to use digital technology effectively and safely.
- Refer and signpost clients to other services for further help, appropriate to their needs.
- Record information as required
- Prevent future problems by identifying issues that affect a lot of clients and contributing to our research and campaigns work.

This Project will be delivered from a number of locations across the borough of Southwark. The time requirement for this role is at least 1 day per week (likely to be 10 am – 4 pm) for a minimum of 6 months. There is training provided for this role

Homesearch Support Volunteer 

This role assists Southwark residents who are registered with Homesearch to access their application for local authority housing and ‘bid’ for a property online.   This service is provided on Thursdays 10.00 am - 1.00 pm at Bells Garden Community Centre in Peckham.     

Time requirement:    This role has a time requirement of 1 day per week on Thursdays for at least 6 months.
There is an initial training and induction day for new volunteers.

Marketing and Publicity Volunteer

This volunteer role is involved in helping to publicise the work of Citizens Advice Southwark, our range of advice services, and the implementation of our marketing strategy.    

This role may involve a variety of tasks including
Assisting with the production of newsletters and our use of social media.     
Maintaining and developing publicity materials and circulating these as appropriate.
Contributing to the maintenance and development of the content of our website and intranet.
Producing press releases and communications with local media.
Organising and attending internal and external events.

The time requirement for this role is 1 day per week for at least 6 months.

How to Apply - please

Read our Information about volunteering with Citizens Advice Southwark

Download and complete the volunteer application form and diversity monitoring form and send these by email to our Volunteer Recruitment Team at: volunteerrecruitment@southwarkcabservice.org.uk or by post to Citizens Advice Southwark, 8 Market Place, Southwark Park Road, London, SE16 3UQ.

Please ensure your application form clearly states the role or roles that you are interested in.     Please note our current volunteer opportunities are not available at weekends.
If you are interested in volunteering with other Citizens Advice Bureaux you will find information about bureaux that are currently recruiting volunteers on the national Citizens Advice website at www.citizensadvice.org.uk.
If you are interested in volunteer opportunities in the borough of Southwark, you will find information on the Community Southwark website at www.communitysouthwark.org.